Our commitment to customer care is total.
Deerness fencing aims to provide a professional service to satisfy our customers quality, delivery and price expectations.
To achieve this, our objectives are to:-
- Establish customer needs and perception of products and services.
- Customise our products and services to ensure they are designed, produced and delivered to meet our customer requirements quickly and efficiently.
- Provide customers with effective and innovative solutions to their problems.
- Facilitate a teamwork approach with all involved parties to ensure that client expectations are realised.
- Provide information and financial systems focused on rapid provision of customer relevant data.
- Provide communication links and systems at all appropriate levels in order to maximise responsiveness and co-operation.
- Seek to minimise disruption to customers and third parties in the performance of our contract works.
- Facilitate project reviews to improve quality and delivery of service with the aim of developing continuous improvement to all added value aspects.
Our Commitment to Customer Care
Here at Deerness Fencing, we recognise the importance of a good customer service that is responsive to your needs.
To show our commitment to our client, we have introduced a new dedicated service to meet Customer Care requirements, the first of its kind in the North East of England.
Our Customer Care Manager is available during normal working hours to respond to our customer needs in carrying out on-site minor adjustments as necessary following completion of developments, answering technical questions or any other general inquiry.
If you would like to hear more about our Customer Care please do not hesitate to contact the office.
